Shipping
Orders under $500: flat $20 shipping.
Orders of $500 or more: shipping is 3% of the order total, with a $25 minimum. Shipping within the United States.
Most of our hardware is ordered from the manufacturer for your project and ships directly to you. We email you tracking as soon as your order leaves. Questions about timing? Call (516) 331-1063 or email sales@bolthardware.com.
Special Orders: Final Sale
Special-order items cannot be returned or exchanged. A special order is any item ordered from the manufacturer specifically for you, including made-to-order finishes, custom sizes, handing, and keying. Please confirm finish, handing, door thickness and function before you order. We are happy to help you check.
Standard Returns
Items that are not special orders may be returned within 90 days of delivery. Returns are subject to a 25% handling fee plus shipping costs, which are deducted from your refund once we receive and inspect the item.
To qualify for a return, the item must be:
- New, uninstalled, and free of scratches or defects
- In the original manufacturer's box and packaging, free of writing
- Complete, with all parts and hardware included
Clearance, liquidation, and closeout items are final sale.
How to Start a Return
- Contact us at sales@bolthardware.com or (516) 331-1063 with your order number. Please do not send items back without contacting us first.
- Ship the item to the address we provide. Return shipping is paid by the customer.
- Once we receive and inspect the item, we refund the purchase price less the 25% handling fee and shipping costs to your original payment method.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We will make it right with a replacement or refund. The handling fee does not apply when the error is ours.
Installation
Bolt Hardware & Millwork LLC is not responsible for labor costs related to installing, uninstalling, or handling any item.